Case Studies

Nanyang Technological University

“We have been looking for a professor-friendly tool for the effective creation of content for quite some time now (since 2000). We recognize the simplicity and effectiveness of the talking head-synchronized talking head format for our academic environment. What has been lacking previously is the active format of the PowerPoint slides. Until AcuLe@rn, what we have encounterd were flattened JPEG images of the slides that nullified animation and transition effects, the hyperlinks and active objects”.

Santa Clara, CA, USA

AcuLe@rn™ exhibits the only end-to-end e-learning platform at San Jose State University’s IT Professional Development Night. More than 20 technology partners were assembled to provide an informal discussion and networking platform for instructional design students and professors.

“As director of the San Jose State’s ITPDN it’s important that I give my instructional design students exposure to the latest distance learning technologies”, said Dr. Patty Viajar, Director of SJSU’s ITPDN. “AcuLearn’s presence at this event helped give our students and faculty a real-world perspective of how technology, when thoughtfully applied, can stream knowledge to the masses in a practical and cost-effective way.”

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Agilent Technologies

Vice-president and general manager of Agilent’s fabless business division, Mr Lee Yih Neng, said: “This mode of training is especially useful when you have teams of workers who are geographically dispersed and bringing them together is both expensive and time consuming.”

The company is using AcuLearn’s video-based solutions to train staff in its sales, marketing and support departments in Singapore, Malaysia, Korea and the Philippines.

Video content, Mr Lee stressed, enhances the effectiveness of learning. “A picture, especially a moving picture, is always worth a thousand words.

Video clips are especially useful during product demonstrations.” Video clips of lectures were also useful, Mr Lee said. “The visual image of the instructor has been proved to increase attention span. Other non-verbal messages, such as facial expressions also help improve learning.”

China Telecom

China Telecom (Guangzhou), the most forward looking telecom operator in China, is searching for new services to enhance its value proposition to the customers. The BizNavigator platform is its Value-added Service Portal for SME and MNCs. This web based platform provides a suite of services such as email server, virus scanner, CRM etc. China Telecom wants to add on a multimedia work collaboration service to its portfolio. The search was on. Aculearn proposed AcuConference. AcuConference is a part of Aculearn communication suite solution. The evaluation took about 2 months and Aculearn is selected as the platform for this service.

Justice Online

One of the key area is court attendance. There are many cases that the sub courts need to handle each year. Some of the cases such as default payments, parking and traffic fines that can be processed within 10 to 30 minutes. However, the lawyer will need to spend time on commuting in heavy traffic and waiting for his time outside the court room.

National Healthcare Group

National Healthcare Group (NHG) compromises of 16 hospitals in Singapore. Apart from providing world class medical services, NHG also works in close collaboration with universities to provide lectures and research works.

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Visa’s senior manager for regional network infrastructure, Mr Tang Kim Yee, elaborated: “The solution allows us to train our engineers on technology updates as soon as they happen.”

Trainees, Mr Tang stressed, remember video lessons better than text-based lessons. “Video-based learning is definitely more effective than reading a dry training manual.”

Unlike classroom training, video lessons can be rerun any time, without much additional cost or effort. “This is especially useful for new employees and vendors as well, ” said Mr Tang. Newcomers can now be trained as soon as they join the company.

Even employees who have been around for a while, such as network engineer Andy Quek, said they benefit immensely from the new implementation.

“I view the video modules as a technical information resource, which can be accessed any time I wish, ” said Mr Quek, who’s in his mid-20s. “This would not be possible in a classroom situation.”

Senior engineer at Visa, Ms Lily Lee, pointed out that putting the content online allowed it to be accessible to a much larger pool of trainees.

Said Ms Lee, a product trainer: “Using the video tool also helps our overseas vendors save travel time and costs, a factor that today’s busy professionals deeply appreciate.”