Aculearn cares about your privacy. For this reason, we collect and use
personal information only as needed to deliver our products, services,
websites and mobile applications, and to communicate with you about the
same, or as you have requested (collectively, our “Services”). Your personal
information includes information such as:
. Telephone number
. Date of birth
. Email address
. Billing and payment information
. Candidate information (for job applicants)
. Other data collected that could directly or indirectly identify you.
information that we collect, but also how you can access, update or otherwise
take control of your personal information. If at any time you have questions
about our practices or any of your rights described below, you may reach our
Data Protection Officer (“DPO”) and our dedicated team that supports this
office by contacting us at email@example.com. This inbox is actively
monitored and managed so that we can deliver an experience that you can
What information we collect, how we collect it, and why
Much of what you likely consider personal information is collected directly
from you when you:
i. create an account or purchase any of our Services (ex: billing
information, including name, address, credit card number, government
ii. request assistance from our customer support team (ex: phone
iii. complete contact forms or request newsletters or other information
from us (ex: email); or
iv. participate in surveys, apply for a job, or otherwise participate in
activities we promote that might require information about you.
However, we also collect additional information when delivering our Services
to you to ensure necessary and optimal performance. These methods of
collection may not be as obvious to you, so we thought we’d highlight and
explain a bit more about what these might be (as they vary from time to time):
Cookies and similar technologies on our websites and our mobile
applications allow us to track your browsing behavior, links clicked, items
purchased, your device type, and to collect various data, including analytics,
about how you use and interact with our Services. These technologies
automatically collect data when you use and interact with our Services,
including metadata, log files, cookie/device IDs, page load time, server
response time, and approximate location information to measure website
performance and improve our systems, including optimizing DNS resolution,
network routing and server configurations. Specifically, interactions with the
features, content and links (including those of third-parties, such as social
media plugins) contained within the Services, Internet Protocol (IP) address,
browser type and settings, the date and time the Services were used,
information about browser configuration and plugins, language preferences
and cookie data, information about devices accessing the Services, including
type of device, what operating system is used, device settings, application IDs,
unique device identifiers and error data is collected. All this allows us to
provide you with more relevant product offerings, a better experience on our
sites and mobile applications, and to collect, analyze and improve the
performance of our Services. We may also collect your location (IP address)
so that we can personalize our Services. For additional information, and to
learn how to manage the technologies we utilize.
Supplemented Data may be received about you from other sources,
including publicly available databases or third parties from whom we have
purchased data, in which case we may combine this data with information we
already have about you so that we can update, expand and analyze the
accuracy of our records, assess the qualifications of a candidate for
employment, identify new customers, and provide products and services that
may be of interest to you. If you provide us personal information about others,
or if others give us your information, we will only use that information for the
specific reason for which it was provided to us.
How we utilize information.
We strongly believe in both minimizing the data we collect and limiting its use
and purpose to only that
(1) for which we have been given permission,
(2) as necessary to deliver the Services you purchase or interact with, or
(3) as we might be required or permitted for legal compliance or other lawful purposes:
Delivering, improving, updating and enhancing our Services. We collect
various information relating to your purchase, use and/or interactions with our
We utilize this information to:
. Improve and optimize the operation and performance of our Services
(again, including our websites and mobile applications)
. Diagnose problems with and identify any security risks, errors, or
needed enhancements to the Services
. Detect and prevent fraud and abuse of our Services and systems
. Collecting aggregate statistics about use of the Services
. Understand and analyze how you use our Services and what products
and services are most relevant to you.
Much of the data collected is aggregated or statistical data about how
individuals use our Services, and is not linked to any personal information.
Sharing with trusted third parties. We may share your personal information
with affiliated companies within our corporate family, with third parties with
which we have partnered to allow you to integrate their services into our own
Services, and with trusted third party service providers as necessary for them
to perform services on our behalf, such as:
. Processing credit card payments
. Serving advertisements
. Conducting surveys
. Performing analysis of our Services and customers demographics
. Communicating with you, such as by way email or survey delivery
. Customer relationship management
. Recruiting support and related services.
We only share your personal information as necessary for any third party to
provide the services as requested or as needed on our behalf. These third
parties (and any subcontractors they may be permitted to use) are subject to
strict data processing terms and conditions and are prohibited from utilizing,
sharing or retaining your personal information for any purpose other than as
they have been specifically contracted for (or without your consent).
We may also share your information with third parties for the purpose of
facilitating / allowing a merger, acquisition or sale of all or substantially all of
our assets, in which case the acquiring company may continue to utilize your
data in the manner for which it was provided and intended.
Communicating with you. We may contact you directly or through a third
party service provider regarding products or services you have signed up or
purchased from us, such as necessary to deliver transactional or service
related communications. We may also contact you with offers for additional
services we think you’ll find valuable if you give us consent, or where allowed
based upon legitimate interests. You don’t need to provide consent as a
condition to purchase our goods or services. These contacts may include:
. Text (SMS) messages
. Telephone calls
. Messenger applications (e.g. WhatsApp, etc.)
If we collect information from you in connection with a co-branded offer, it will
be clear at the point of collection who is collecting the information and whose
in regards to the use and/or sharing of your personal information with a co-
branded partner, as well as how to exercise those options. We are not
responsible for the privacy practices or the content of third-party sites. Please
If you make use of a service that allows you to import contacts (ex. using
email marketing services to send emails on your behalf), we will only use the
contacts and any other personal information for the requested service. If you
believe that anyone has provided us with your personal information and you
would like to request that it be removed from our database, please contact us
at firstname.lastname@example.org .
Transfer of personal information abroad.
If you utilize our Services from a country other than the country where our servers are located, your personal
information may be transferred across international borders. Also, when you
call us or initiate a chat, we may provide you with support from one of our
global locations outside your country of origin.
Compliance with legal, regulatory and law enforcement requests. We
cooperate with government and law enforcement officials and private parties
to enforce and comply with the law. We will disclose any information about
you to government or law enforcement officials or private parties as we, in our
sole discretion, believe necessary or appropriate to respond to claims and
legal process (such as subpoena requests), to protect our property and rights
or the property and rights of a third party, to protect the safety of the public or
any person, or to prevent or stop activity we consider to be illegal or unethical.
To the extent we are legally permitted to do so, we will take reasonable steps
to notify you in the event that we are required to provide your personal
information to third parties as part of legal process. We will also share your
information to the extent necessary to comply with any ICANN, registry or
ccTLD rules, regulations and policies when you register a domain name with
us. For reasons critical to maintaining the security, stability and resiliency of
the Internet, this includes the transfer of domain name registration information
to the underlying domain registry operator and escrow provider, and
publication of that information as required by ICANN in the public WHOIS
database or with other third parties that demonstrate a legitimate legal interest
to such information.
How we secure, store and retain your data.
We follow generally accepted standards to store and protect the personal
information we collect, both during transmission and once received and stored,
including utilization of encryption where appropriate.
We retain personal information only for as long as necessary to provide the
Services you have requested and thereafter for a variety of legitimate legal or
business purposes. These might include retention periods:
. mandated by law, contract or similar obligations applicable to our
. for preserving, resolving, defending or enforcing our legal/contractual
. needed to maintain adequate and accurate business and financial
If you have any questions about the security or retention of your personal
information, you can contact us at email@example.com .
How you can access, update or delete your data.
To easily access, view, update, delete or port your personal information, or to
update your subscription preferences, please sign into your Account and visit
If you make a request to delete your personal information and that data is
necessary for the products or services you have purchased, the request will
be honored only to the extent it is no longer necessary for any Services
purchased or required for our legitimate business purposes or legal or
contractual record keeping requirements.
‘Do Not Track’ notifications.
Some browsers allow you to automatically notify websites you visit not to track
you using a “Do Not Track” signal. There is no consensus among industry
participants as to what “Do Not Track” means in this context. Like many
websites and online services, we currently do not alter our practices when we
receive a “Do Not Track” signal from a visitor’s browser.
Our Services are available for purchase only for those over the age of 18. Our
Services are not targeted to, intended to be consumed by or designed to
entice individuals under the age of 18. If you know of or have reason to
believe anyone under the age of 18 has provided us with any personal
information, please contact us.
We will not discriminate against you for exercising any of your privacy rights.
Unless permitted under applicable laws, we will not:
. Deny you goods or services.
. Charge you different prices or rates for goods or services, including
through granting discounts or other benefits, or imposing penalties.
. Provide you a different level or quality of goods or services.
. Suggest that you may receive a different price or rate for goods or
services or a different level or quality of goods or services.
Changes to this policy.
and any other places we deem appropriate, so that you are aware of what
information we collect, how we use it, and under what circumstances, if any,
notify you here, by email, or by means of a notice on our home page, at least
thirty (30) days prior to the implementation of the changes.
Data Protection Authority.
If you are a resident of the European Economic Area (EEA) and believe we
maintain your personal information subject to the General Data Protection
Regulation (GDPR), you may direct questions or complaints to your local
supervisory authority or our lead supervisory authority.
If you have any privacy-related questions, concerns or complaints about our
email at firstname.lastname@example.org. In the alternative, you may contact us by
either of the following means:
. By Mail: Attn: Data Protection Officer, 2 Jurong East Street 21, #03-155
IMM Building, Singapore 609601
. By Phone: +65 6100-9138
We will respond to all requests, inquiries or concerns within thirty (30)